Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm.



We use the following carriers to deliver our orders:






Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges

How To Return An Item

Exchange or Return of non-food merchandise, with receipt and in good condition, within 30 days of original purchase.
Exchange or Return of defective/damaged merchandise within 30 days of original purchase.

Any mistake made to your order will be replaced immediately. Please contact us immediately if there is a problem with your order before sending it back, we want to ensure that we make it right!


All items can be returned to:

Chef Carmen

PO Box Ste. 300-122

Austell, GA 30106

**Chef Carmen will cover return costs if a products needs to be returned.